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Sizing
Sizing Information
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General Sizing Information
(width x height in inches)T-Shirts
- Youth Medium - 16.5 x 21
- Youth Large - 17.5 x 24
- Small - 17 x 26
- Medium - 20 x 28
- Large - 21 x 29
- X-Large - 23 x 31
- XX-Large - 24.5 x 32.5
Girl's T-Shirts
- Small - Chest: 30-32 | Waist: 25-26 (fits sizes 0-2)
- Medium - Chest: 32-34 | Waist: 27-28 (fits sizes 4-6)
- Large - Chest: 36-38 | Waist: 30-32 (fits sizes 8-10)
Joggers/Track Jackets
- Small - 18.5 x 24
- Medium - 19.5 x 25
- Large - 21 x 27
- X-Large - 23 x 28
Zip-Ups
- Youth-Medium - 17 x 21
- Youth-Large - 18 x 22
- Small - 22 x 26.5
- Medium - 23.5 x 27
- Large - 25 x 29.5
- X-Large - 28 x 31.5
Hoodies
- Small - 22 x 26.5
- Medium - 23.5 x 27
- Large - 25 x 28
- X-Large - 26.5 x 29
- XX-Large - 27.5 x 30
- XXX-Large - 28.5 x 31
Jackets
- Small - 23.5 x 30.5
- Medium - 25 x 31
- Large - 27 x 31.5
- X-Large - 31 x 33
Mesh Shorts - Please note that shorts run
slightly smaller than typical shorts.- Small - 26-28 x 16.5
- Medium - 28-30 x 16.5
- Large - 30-32 x 17.5
- X-Large - 32-34 x 18.5
All measurements are taken as follows.
All measurements are averages of our various vendors. Some sizes may vary.
Width
With article laying flat and measuring across
the chest just under the arms.Height
With article laying flat and measuring from
the bottom to the top of the shoulder.If you have any further questions regarding sizes
contact info@merchnow.com. Support
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Click here to open a support ticket or email support [at] merchnow.com.
Shipping
Shipping Info
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All orders are shipped from our Albany, New York warehouse. Shipping times vary depending on your proximity to our warehouse. Orders are only shipped on business days, Monday through Friday. No orders are shipped on Saturday or Sunday.
Domestic Orders
All domestic orders are shipped via UPS or the US Postal Service. All domestic in-stock orders ship within five business days of the order being placed regardless of selected shipping method.
Estimated domestic delivery times based US Postal Service First Class Mail shipping method:
• Eastern United States
US Postal Service First Class Mail- 1-3 Business Days
• Midwestern United States
US Postal Service First Class Mail- 2-5 Business Days
• Western United States
US Postal Service First Class Mail- 4-6 Business Days
Estimated domestic delivery times based UPS Ground shipping method:
• Eastern United States
UPS Ground - 1-3 Business Days
• Midwestern United States
UPS Ground - 2-5 Business Days
• Western United States
UPS Ground - 4-6 Business Days
Expedited shipping methods such as UPS 2nd Day Air and US Postal Service Priority Mail will see quicker delivery times. Please note that ship times are when your order is processed and leaves our warehouse, not from when your order is placed.International Orders
International orders are shipped via the US Postal Service. All international in-stock orders ship within five business days of the order being placed. Depending on which country you live in, it can take up to 6 weeks for you to receive your order, generally most orders are received within 2-4 weeks.
The cost of shipping depends on the location and the weight of the package. Prices differ depending on the country that you live in.
Some countries require the customer to pay a customs duty or tax when picking up their package. This is completely out of Merchnow.com's hands. Please do not ask to mark a package as "gift," as this is illegal.Pre-Orders
Pre-orders will be shipped in accordance to the release date.
***In the case where there is more than one pre-order placed on the same order***
-Due to the fact that there is only one shipping charge, multiple pre-orders, within the same invoice, will be shipped out simultaneously thereby possibly delaying the first pre-order. Support
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Click here to open a support ticket or email support [at] merchnow.com.
Returns & Exchanges
Returns and Exchanges
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Return/Exchanges Policy Change
As of Thursday, January 19 2006, there will be a $2 restocking fee for all items returned or exchanged excluding defective merchandise and MerchNow order errors.
Returns and Exchanges
All returns/exchanges should be shipped to the following address accompanied with your order number and brief explanation of the return/exchange.
Please ship to:
Attn. Returns and Exchanges
MerchNow, LLC
PO Box 38189
Albany, NY 12203Clothing Items
We will not accept returns or exchanges on clothing that has washed or worn.
If the item you ordered does not fit or you are not satisfied with the size you ordered and you would like to exchange it for a different size or another item you will be responsible for the cost of shipping it back us and you will also be responsible for any additional shipping costs incurred to reship your item.
If you received the wrong item you can send it back to us and we will replace it with the correct one. Please send the item along with a copy of the invoice. Please note on the invoice that you received the wrong item and which item you were supposed to receive. Also note that we need to credit you for the shipping since it was our mistake and not yours. Please return via USPS First Class or Priority Mail as you will only be reimbursed for the cost of these shipping options.
Music Items
All music items (CDs and vinyl) can only be returned if unopened.
We cannot do exchanges or refunds on books of any kind. (graphic novel, comic book or otherwise)Incorrect Orders
If you received the wrong item you can send it back to us and we will replace it with the correct one. All items should be sent back using USPS First Class or Priority Mail, you will receive a refund for the shipping cost.ANY PACKAGE RETURNED TO MERCHNOW SHOULD BE SENT WITH A TRACKING NUMBER. MERCHNOW CANNOT NOT BE HELD RESPONSIBLE FOR RETURNED OR EXCHANGED ITEMS UNLESS CUSTOMER HAS OBTAINED PROOF OF DELIVERY.
Support
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Click here to open a support ticket or email support [at] merchnow.com.
Order Options
Order by Mail
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PLEASE BE ADVISED THAT WE NO LONGER TAKE PHONE ORDERS.
Want to place an order by mail?
Don't have a credit card or PayPal?
Simply Don't trust the internet with your personal information?No Problem.
Mail Orders
For mail orders, simply download one of the forms below according to where you live. Fill out the form in it's entirety and mail it and your payment to the following address:
MerchNow, LLC
PO Box 38189
Albany, NY 12203
USAPlease make your check or money order payable to MerchNow, LLC.
Order Forms
Adobe Reader is required to view or print the forms. You can download Adobe Reader here for free.
US Domestic Order Form
North American (Canada/Mexico) Order Form
International Order Form
Phone Orders
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Phone Orders
Inside US: 1.888.387.3343
Outside US: +1.518.458.9563
Browser Support
Browser Support
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Having trouble viewing our website?
Our website is best viewed using Mozilla Firefox. It is available for PC, Mac, and Linux platforms. It is free and quick to download.
Support
Support
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Open a Support Ticket
Use the Support Suite to create a ticket or send an e-mail to support [at] merchnow.com
Phone
Inside US: 1.888.387.3343
Outside US: +1.518.458.9563Mailing Address
MerchNOW
P.O. Box 38189
Albany, NY 12203